Refund policy

Return, Replacement & Size Exchange Policy

At OBLQ, every product is made with care, and we want you to have a smooth shopping experience. Please read our size exchange, return, and replacement policy before placing your order.

Size Exchange

We offer size exchange requests within 5 days of delivery, subject to availability.

To be eligible for a size exchange:

  • The item must be unused, unwashed, and in original condition

  • Original tags and packaging should be retained

  • The request must be raised within 5 days of receiving the order

  • Size exchange is allowed only once per order

  • The requested size must be available in stock

Size exchange is not applicable for used, washed, damaged, altered products, or items without original tags and packaging.

Please note that refunds are not applicable for size issues or change of mind.

Returns & Replacements

We accept returns or replacements only in case of defective, damaged, misprinted, or incorrect items.

Return or replacement requests must be raised within 5 days of delivery.

To be eligible:

  • The item must be unused, unwashed, and in its original condition

  • Original tags and packaging should be retained

  • Clear photos or videos showing the issue must be shared for verification

  • The defect or issue must be reported within 5 days of receiving the order

Once approved, we will arrange the return pickup at no additional cost to you.

Non-Returnable Cases

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect size selection after the exchange window has passed

  • Minor color variation due to screen settings or lighting

  • Products showing signs of use, washing, stains, smell, or damage after delivery

  • Products without original tags or packaging

Refunds

Refunds are applicable only for approved defective, damaged, misprinted, or incorrect item cases.

For approved cases, we may offer:

  • A replacement, or

  • A refund to the original payment method if a replacement is unavailable

Refund timelines may vary depending on the payment provider.

Please note that refunds are not applicable for size issues or change of mind.

How to Request a Size Exchange, Return, or Replacement

Email us at support@wearoblq.com with:

  • Order number

  • Full name

  • Photos/videos of the issue, if applicable

  • Brief description of the request

Our team will review your request and guide you through the next steps.

For any questions, contact us at support@wearoblq.com.

Thank you for choosing OBLQ.